Cozumel property overview and details

Reviews for this property

• Amazing

  nicole y. from lAC lA bICHE Canada, 08. March 2023 Stayed for 24 days in January, 2023
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

  Third time at residencias reef. . Can’t get enough of the solitude and the ocean! ! It’s so peaceful. . The people are super friendly! We’re already booked for next year! ! Becoming regulars!!

• Great Rental

  Franklin US, 22. March 2019 Stayed for 6 days in March, 2019
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

  Nice apartment with a spacious feeling. A really nice housekeeper comes most days.

• Great place to stay !!!!!!!!

  Ronald H. from Dowagiac United States, 26. February 2018 Stayed for 12 days in February, 2018
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

  This was our second time staying here, the condo is perfect only there is only a couple of things we wish where better the kitchen does not have an oven only a range cook top & we wish there was more plastic storage food containers also there is plenty of kitchen knives but there needs to be and why to sharpen them as they are always very dull. with all that being said we will be going back and mostly stay there again it's quiet and a great place to stay.

• Perfect location! Great staff! Average Comfort

  Reno United States, 06. January 2018 Stayed for 7 days in December, 2017
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

  We stayed in a one bedroom with 2 adults and 2 teens. The king bed with very comfortable. The pullout beds for the kids was less than comfortable. Probably better to look for a two bedroom. Best beach area as compared to more North! Staff and guards are awesome. Place getting a bit tired. Living area & Dining chairs uncomfortable, as with aging kitchenware . But still glad we stayed there!

• No key on arrival

  Charles R. from Ft lauderdale United States, 22. August 2017 Stayed for 3 days in August, 2017
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

  Had to wait 30 minutes to get in apt bad start to vacation apt is ok ,no problem after that

• Cozumel 2017

  Shannon S. from Mansfield United States, 27. July 2017 Stayed for 3 days in July, 2017
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

  Very relaxing and enjoyable. The property was very clean and comfortable. Patty was easy going and very helpful. The only issue was the blender in the kitchen was old and leaked. It leaked so much, it could not be used.

• Very nice place

  Gilbert G. from Victorville United States, 20. March 2017 Stayed for 4 days in March, 2017
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

  Very nice condo, we loved it!! We'll be back

• 7 days in heaven

  Kara M. from Barron United States, 02. February 2017 Stayed for 7 days in January, 2017
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

  We loved our stay at resednece reef. It was so nice to have a kitchen. We liked all the people we met that have Condos and are there on a regular basas. We explored the island and new restaurants. There is a really fun beach bar/activities place located right down the beach (go to the last one, NOT the first one!) We enjoyed having a washer and drier in the unit. There is a large jucuzzi tub out on the balcony but unfortunately there would never be enough hot water to fill it as it's huge and the unit has a very small hot water heater. You can make basic meals and there is a lovely maid service that comes daily to keep it nice and clean. The bed was comfy although the beddin and towels are getting a bit thin but I'm sure the unit gets used a ton because it's beautiful and the beache is amazing and the two pools are very warm and nice. They even have beach towels for you to use, that came in great use! I give it 5 stars!!!! We would love to own a unit there someday, it's that beautiful!

• nice place

  Brent G. from Corpus Christi United States, 01. August 2016 Stayed for 4 days in July, 2016
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

  it is a very nice place. we had a great time and everything was perfect.

• Cozumel Awesomeness

  Nancy Kay H., 29. July 2016 Stayed for 4 days in July, 2016
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

  Condo was very neat and clean. The grounds were well maintained as were the beach and beach lounges. The location to the beach was perfect. The staff was very friendly and super helpful. The other guest were for the most part very respectful and mindful of the other guest.
  We encounter a problem with the safe in the room which took management quiet a while to resolve--- so keep that in mind if you use the safe.. The problem was solved but we missed some beach time waiting for someone to help us. We also had a problem with the air conditioners but it was taken care of more timely than the safe.
  We would definitely rent here again. Over all we were super satisfied with our stay at 8380 and very happy with the Residents Reef property. We will definitely rent here again.
  
  

• Nice trip overall

  Bill Z. from Powell United States, 22. March 2016 Stayed for 7 days in March, 2016
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

  The unit was as described and the property was quite nice. We had a few maintenance issues ie a leaking bathroom sink, living room air conditioner that didn't work, satellite box not working, and broken toilet handle which were remedied quickly. The kitchen is sparsely supplied with plates and cups and several of the cups were chipped. The hot tub on the porch also does not get hot enough to get into unless you like REALLY cold water.

• Enjoyed our stay

  Leah P., 23. August 2015 Stayed for 7 days in July, 2015
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

  We were very satisfied with our stay. Anything that we needed was taken care of right away. We even asked for a later check out time and they were very accommodating. The only thing was how loud the resort next door was. The people over there were drunk and loud and they had music blasting until late into the evening. One other thing you should factor in was the tip for the maid. It was really expensive tipping her on top of the cost. They expected $3/person/day. Wasn't ready for that. Some of the dishes were still dirty (dried food left on them), but we cleaned it up and the maid did our dishes...sooo nice! Beautiful views, close to wonderful snorkeling right on our beach, nice room, huge pillows (bring your own). We would stay again, but just request the other side of the resort. The pool was warm and not refreshing at all. Would be nice if they had a restaurant on the resort or at least a bar.

• Nice Stay in Cozumel

  Dawn D. from Oberlin United States, 31. May 2015 Stayed for 7 days in May, 2015
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

  This condo was very clean! I felt like I was staying at a friend's home and not a stranger's home. There was a huge bottled water dispenser with extra jugs. We never ran out of drinking water. The sheets and towels were of great quality. The kitchen was well equipped. We cooked dinner twice and ate on the lovely roof top. The king size bed was very comfortable. The futon was good too! The hide a bed couch in the living room was not comfortable to sleep on. It really needs to be replaced. The two sink bathroom was large. The shower was nicely tiled, big, and clean. We didn't mind all the stairs to walk up to get to the condo, but someone with leg issues might choose a lower level unit. The pictures taken from the balcony need to be updated as you can't see the ocean at all from the balcony due to the trees that block the view. But, if you go up to the roof, the view of the ocean is wonderful! The pools and grounds are very clean! You can snorkel right out front and see cool stuff! Bring water shoes as it can be rocky in places. I would love to stay here again!

• Absolutely perfect condo

  Houston United States, 20. April 2015 Stayed for 2 days in April, 2015
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

  Highly recommended condo... Extremely clean, wonderful layout, perfect location. The photos are great but don't do it justice.

• February 13-28, 2015

  Wilbur United States, 31. March 2015 Stayed for 14 days in February, 2015
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

  The photo from the balcony was years view of the ocean now...misleading. There is a view of the ocean on the roof top terrace. The unit is in need of new furniture. Sofa and chairs very uncomfortable, well worn.. Patio table and chairs really bad. Tub on balcony a joke, not enough hot/warm water to fill even 3 inches. The condo was clean and the maid service excellent. There was no TV or satellite available, must not have paid for the service as it was hooked up. The location was ideal and beach front excellent. The pools were very nice and grounds well cared for. All guests/owners were a fun to visit with. This unit is right next to Secrets Resort and their bar, very loud at times, especially evenings if you want to relax on the prepared for listening to karaoke! The price was right...we were out most the day exploring and the beach is as stated, miles of sand, but you have to walk around lounge chairs to the left of the resort as the beach clubs leave little waterfront paths, but don't mind if you walk thru their chairs. Would come back to the resort again, but not this unit.

• Great and comfortable

  Maria eugenia Z. from Olivella Spain, 03. August 2014 Stayed for 7 days in July, 2014
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

  Great stay, the appartment is very good and confortable
  Wifi ok and the maid was so nice and professional
  I will come back next year pls send me promotions o best deals

• Nice place to stay!

  Woodland Hills United States, 24. July 2014 Stayed for 16 days in July, 2014
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

  The rental is nicely located. There are no groceries in the area so you need a car. The management of the complex is very responsive. We never heard a leafblower or lawnmower. You still hear the "traffic" from the hotel(?) next to it.
  I would stay there again.

• Great Alternative to Hotels

  Roxanne S., 20. May 2014 Stayed for 8 days in May, 2014
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

  The property exceeded our expectations in most areas. Accessing it was easy and the apartment was large,very clean and fully equipt. It was a big of a drive from town but that was expected & OK. The grounds, pool and beach were kept immaculately. There were only 2 things that disappointed. 1)there was no view of the ocean & 2) the apartment is right next to Secrets Resort & we could hear deliveries and loud noises at night.

• Great service

  Seattle US, 16. March 2014 Stayed for 7 days in March, 2014
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

  Everything was smooth as as expected. Very helpful staff. The island is beautiful and I found that everyone we met was helpful and friendly. I will recommend the island and the property to any friends that ask. Thank you for doing such a good job.

• needs a litte tlc

  Bacliff United States, 27. February 2014 Stayed for 4 days in February, 2014
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

  Very uncomfortable furniture-cheaply decated.
  but very nice facility overall....well worth the price.

• Beautiful beaches

  Ella O. from Duncan Canada, 19. February 2014 Stayed for 3 days in February, 2014
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

  Nice place, beautiful beach, friendly staff and neighbours, a overall good place to rent.

• Fantastic

  JULIO T. from CUERNAVACA Mexico, 03. April 2013 Stayed for 6 days in March, 2013
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

  If I can, sure, I will come back next year

• Residencia Reef - 8380

  Susan B. from Fort Collins United States, 26. March 2013 Stayed for 3 days in March, 2013
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

  Beautiful condo, nicely decorated. Really appreciated that the owners had some basic items needed (salt and pepper, cooking oil). The view is very limited from the corner location, so would have been better off on a lower floor, but more central in building. Loved the roof top terrace. Condo was very clean. Only issue was that we had 3 people and they did not leave bedding for sofa bed, and we did not discover this until late at night, so we had no bedding first night for our son. They brought it next day, but I wish they had checked number of guests when they made up the unit. Otherwise, great stay! Would definitely recommend.

• Nice and quiet, clean, great beach, walk for miles. Nice unit .

  Tammy C. from Hibbing United States, 17. March 2013 Stayed for 7 days in March, 2013
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

  If you want a quiet, clean, well kept place that has laundry and beautiful grounds with miles of beach to walk, this is your place. Very good security too. Only complaint I had was we only had one key. Wasn't a real problem though. I'm definitely going back .

• Loved it

  Lindsey M. from winnipeg Canada, 08. December 2012 Stayed for 3 days in November, 2012
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

  We stayed from nov 15-17, we loved it!
  
  Definitely recommend staying here, only down side it that it's a little far from town, we wended a car so we were completely fine with driving

• Residencias Reef 8380

  Des Moines United States, 12. March 2012 Stayed for 8 days in March, 2012
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

  As always At Home in Cozumel did a wonderful job with our rental! Since we booked rather late we were limited in our choice of condo, this particular unit was very clean and well equipped however the living room and patio furniture were not very comfortable. Also the satellite television is VERY limited, don't expect much.
  
  The staff was exceptional and we love Residencias Reef!

• A little bit of Heaven

  Nacogcoches United States, 07. January 2012 Stayed for 3 days in January, 2012
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

  Would recommend this property to anyone who has never been to Cozumel or are a returning guest. The location of the property is easy to find and the staff on the property were very nice and helpful. Beautiful pools,views and San Fransisco Beach was gorgeous!!!

• Lee S. from Benicia United States, 07. February 2011 Stayed for 7 days in January, 2011
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

• Mid-Winter Stay

  Royal Oak United States, 03. February 2011 Stayed for 8 days in January, 2011
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

  Lovely accommodations for those wanting pool, beach, and quiet.

• Lawrence G., 04. January 2011 Stayed for 7 days in December, 2010
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

  The only reason I wouldn't give this condo straight marks of 5 stars is that the information provided wasn't correct the TV got no stations except ones that advertised or were buying channels like HSN, QVC etc... Also, it stated that it had internet service which I needed to keep up with my business back in the US and it didn't have this and we did speak to the manager Javier and he said he couldn't do anything about either problem so don't advertise it as such and we would have looked into another condo on the property...

• we had a great time

  Temple United States, 15. March 2010 Stayed for 5 days in March, 2010
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

  The unit was very clean,thanks be to the cleaning lady.The unit is set up for rentals and doesn't have much comfort. the furniture is very uncomfortable and the kitchen has only the basic plates/silverware. We always stay at this property in different units and will continue to do so.The unit did not ruin our time and we can't wait to go back to the Residencia Reef.
  Thanks Annette

• Casa Maya seven day stay

  Maria E. from Airdrie Canada, 15. February 2010 Stayed for 3 days in February, 2010
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

  We had a fabulous time in Akumal. Great for people who don't like a lot of crouds, or commercialism. Also great if you love cooking.

• Robert S. from Havertown United States, 09. August 2009 Stayed for 4 days in July, 2009
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

• Things that could be improved

  Denver United States, 22. April 2009 Stayed for 7 days in April, 2009
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

  We really enjoyed our stay here and were even invited to a building cocktail party.
  A local phone would have been nice to make local calls to arrange activities.
  The living room furniture was not comfortable and it was dirty and worn.
  The trash bags did not fit the trash cans, and subsequently made a mess. There were not enough dish towels to do dishes. It would be nice if papertowels were also provided.
  We really loved the grocery service.
  

  Response from At Home In Cozumel Inc

  23. April 2009

  Hi Gwen, We're glad you enjoyed your stay with us. As for the phone service, most people would agree with you. It is convenient. But as you know, each unit is individually owned and this owner prefers not to be disturbed by the world when staying there. Most owners do opt to have phones in their units. We did post the fact that there is no phone in this particular unit clearly on our website. We are going to look into the other issues you raised right away. We really do appreciate your thoughtful comments. They are very helpful to us. Thank you so much.

• April, 2009 Cozumel Trip

  Eric T. from Long Valley United States, 13. April 2009 Stayed for 5 days in April, 2009
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

  We absolutely loved this condo! It was spacious, nicely decorated and clean. The outside grounds were beautiful and well maintained and the staff were exceptionally friendly and helpful.

• Grounds and beach were wonderful. Everyone who works at the Residencias Reef were great. The unit itself could use a few more amenities. Washer dryer would be great.

  Durango United States, 06. April 2009 Stayed for 5 days in March, 2009
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

  A few more pieces of furniture on the porch would be nice. What is there is not very comfortable. Same could be said for the living room furniture as well. The view is definitely compromised by the Aura club next door. All in all for the price it was a great stay. Thank you.

• Felicia T. from Golden United States, 11. March 2009 Stayed for 4 days in February, 2009
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

• Cozumel Feb 2009

  Danise B. from Hickson United States, 19. February 2009 Stayed for 9 days in February, 2009
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

  The grounds and condos were spectacular. It was very peaceful and quite. The Dish Network was out when we got there but had it fixed before 5pm the next day. We were picked up daily at the dock for our scuba adventures which were awesome. We did rent a car so if we wanted to go anywhere we could at anytime. This was a great plan and inexpensive. We did our own cooking which was about half the time. I highly recommend staying at the Residence Reef. Every one is very friendly!!! We loved it and would return again.

• Jean-Pierre G. from Candiac Canada, 07. December 2008 Stayed for 7 days in November, 2008
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

• Raymond B. from Bonita Springs United States, 03. December 2008 Stayed for 10 days in November, 2008
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

• Great experience.

  Olga S. from Pembroke Pines United States, 30. July 2008 Stayed for 7 days in July, 2008
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

  Only one comments on behalf of towels....We was trying to be very responsible and re-used but when I request a change they left them still wet and of course smelling bad. This is the only inconvenient. We enjoyed a lot. Thank you for your support:))

  Response from At Home In Cozumel Inc

  06. August 2008

  From the marks you gave us it seems like everything went really well. Next time we'll try to do the towels right too. Sorry for the misunderstanding and the inconvenience. Management; At Home in Cozumel Inc

• What a lovely place! We will return...

  Carl L. from San Antonio United States, 02. July 2008 Stayed for 7 days in June, 2008
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

  The only issues we had were that there was no internet connection in the room (we had to hijack someone else's connection), consequently no phone (to be fair, the no phone was mentioned in the listing), and consequently no way to contact manager except through email or through the maid. Also, outdated information posted in the room guide led us to try to leave our luggage at the office, only to find that the office had moved and was no longer adjacent to the airport...this caused us some consternation and we had to rely on the kindness of the Budget Rental personnel to hold our luggage until check in for our return flight. Other than those issues, we absolutely loved this unit...very spacious, clean, appliances (oh wait, there is no oven...) were nice, and we had the solitude that we needed for this trip.

• Wonderful, relaxing vacation

  Coulette L. from Bloomfield United States, 28. April 2008 Stayed for 7 days in March, 2008
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

  The condo was nicer than expected. The At Home In Cozumel staff stopped by to welcome us and they were very nice. The location was perfect for us...quiet and relaxing but a short taxi ride to town. Loved it! Will definitely do it again.

• Our stay at the Residencias Reef

  Anne M. from Fort Wayne` United States, 09. April 2008 Stayed for 3 days in March, 2008
  
  Overall satisfaction

  
  Location

  
  Cleanliness

  
  Property condition

  This was a beautiful condo, but it was not prepared for guests and we spent way too much of our vacation time trying to get it up to standards. No drinking water, no hot water in the kitchen, one bath towel each, one washcloth and one hand towel. We did not know there was not a telephone with this unit and none of our paperwork indicated this. One kitchen towel, no hair dryer, which I expect anywhere I stay and don't bring mine along anymore. Batteries dead in the remote unit for the bedroom air conditioner (very cold), and did not even need air conditioning. Light bulbs burned out in the lamps in the living room, bathroom ceiling light and utility closet light. No plunger for the bathroom. The staff were very nice and accommodated us pretty well.